所屬行業： 金融業(投資/保險/證券/銀行/基金)
企業規模：1000人以上
企業性質： 外企獨資 Senior HR Asst-Contact Centre詳情
職位性質： 全職
有效日期： 2011年08月25日 至 2011年09月24日
招聘人數： 2 人
工作地點： 上海
Senior HR Asst-Contact Centre職位描述： 
  Job Duties
The role acts as the first HR contact point to resolve enquires and cases received.
1.Meet service performance standards by responding to the customer enquires in the form of telephone and written cases with care, efficiency and accuracy through high quality of customer services
2.Coordinate with the other HR colleagues to provide seamless HR services for the business lines..
Record cases in HR system in a timely manner
Guide customers through FAQ whenever appropriate
Ensure enquiries/requests are correctly interpreted and undertaken.
Monitor case progress closely for those routed to other provided groups
Acquire and keep knowledge updated
Maintain collaborative relationship with other HR team colleagues
Contribute to overall service quality improvement by sharing good practice, information and ideas for work improvement.

Job Requirements
At least 3 years’ HR experience with good knowledge of HR policies & procedures and labor laws and regulations is preferred.
Strong customer service mindset and proven customer service skills
Ability to build rapport with customers through phone
Ability to articulate thoughts & ideas in a clear and concise manner;
Confidence to influence and convince customers
Excellent active listener and probing skills
Excellent telephone manner
Strong problem solving skills
Proficiency in HR systems
Ability to work and cooperate in a dynamic environment and work under stress
Quick learner, self-motivated, hard-working
Good team player and open minded
A Bachelor’s degree in HR, business or related field
Excellent verbal & written English
 
匯豐銀行（中國）有限公司簡介

Headquartered in London, the HSBC Group is one of the world’s largest banking and financial services organisations with around 10,000 offices in 83 countries and territories. The HSBC Group is named after its founding member, The Hongkong and Shanghai Banking Corporation Limited, which was established in 1865 and has had a continuous presence in mainland China.

HSBC Bank (China) Company Limited is a wholly-foreign-owned bank solely owned by The Hongkong and Shanghai Banking Corporation Limited. Our distinctive combination of comprehensive market knowledge, familiarity with business conditions in different regions, and close relationships with Chinese trade and investment corporations, not only enables HSBC China to provide specialised China services, but also creates an environment where people can develop a professional banking career focused on China. Our significant global resources and local knowledge enable us to develop a market-leading service that is setting new standards in terms of professionalism, innovation, coverage and quality.

We’re looking for the business leaders of tomorrow to join us on this exciting journey. Because one thing is clear – if you are looking for a large range of career opportunities, a diverse and globally oriented culture and the chance to make your mark from day one, HSBC will definitely be a good choice for you.

匯豐集團，總部位于英國倫敦，乃世界規模最大的銀行及金融服務機構之一，在世界83個國家和地區擁有超過10,000個分支機構。匯豐集團全稱源于其創始成員，始于1865年并從未間斷在中國服務的香港上海匯豐銀行有限公司。

匯豐銀行（中國）有限公司是香港上海匯豐銀行有限公司全資擁有的外商獨資銀行。匯豐綜合全面的市場知識、對不同區域業務條件的深刻了解，及透過與中國貿易和投資公司的緊密合作，我們不僅在中國提供了專業化的服務，而且為有志在中國銀行專業發展的人士提供了良好機會。最重要的是擁有全球資源和本地智慧的匯豐，成功發展了多項領先市場的銀行服務 — 為市場樹立專業、創新和質量各方面的新標準。

匯豐中國熱切期望未來的業務領袖加入我們這個激動人心的發展進程。最清楚的一點是，如果您正在尋找廣闊而多元化的職業生涯，一個實現您萬象雄心且面向全球經濟高速發展的機遇，那么，匯豐銀行正是您首屈一指的選擇。

www.hsbc.com.cn/careers

企業網址： http://www.hsbc.com.cn/careers