Call Center Agent  Post Date: 26 Feb 13 
Call Center Agent, Retail Banking and Wealth Management
（點擊應聘）
(No. of Vacancy: 7; Location: Shanghai)

Some careers shine brighter than others.
If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.  

Retail Banking and Wealth Management
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join this team in the role of Call Center Agent. In this role, you will:

To deliver and maintain a high standard of telephone banking service to (potential) customers, understand their financial needs and provide suitable solutions
To build a good customer relationship, take every opportunity to generate income for our business through effective cross-selling
To explore new business opportunity and generate appointment leads therefore, for the branch colleagues to convert the leads into successful sales

To be successful in the role, you should meet the following requirements:
Diploma degree or above(recognized by the state)
Good communication skills with a pleasant sounding voice
Call Center experience (including Inbound and Outbound) is a plus
Fluent spoken English and mandarin, Cantonese is a plus
Logical thinking and good presentation
Basic PC knowledge
Flexibility to turn the day and night shift

You’ll achieve more when you join HSBC.
http://www.hsbc.com.cn/1/2/careers-cn

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Issued by HSBC Bank (China) Company Limited